Frequently Asked Questions

Authenticity & Product Integrity

Are your sealed products guaranteed to be authentic?

Yes — every sealed booster box, booster pack, and Elite Trainer Box we carry is sourced directly from authorized distributors and reputable wholesalers. We never sell resealed, tampered, or repackaged product. If you ever have a concern about an item you received, contact us within 30 days and we'll make it right.

Are your singles and graded cards authentic?

Absolutely. All raw singles are inspected before listing. Every PSA and CGC graded card we sell comes in its original, sealed slab with an unaltered certification label. You can verify any graded card's authenticity directly on the PSA Cert Verification or CGC Cert Verification websites using the cert number on the label.

Grading Explained

What does it mean for a card to be "graded"?

Grading is the process of having a professional third-party company evaluate a card's condition and seal it in a tamper-evident protective case (called a "slab"). The grade — typically on a 1–10 scale — reflects centering, surface condition, corners, and edges. A higher grade means a better-condition card and generally a higher market value.

What's the difference between PSA and CGC?

PSA (Professional Sports Authenticator) is the most widely recognized grading company in the hobby, known for its strict standards and strong resale market. CGC (Certified Guaranty Company) is a highly respected alternative with a growing presence in the Pokémon and TCG market. Both are trusted, and the right choice often comes down to personal preference or the specific card's market.

Do you offer grading submission services?

We don't currently offer grading submissions, but stay tuned — it's something we're exploring. In the meantime, you can submit cards directly through PSA or CGC's websites.

Shipping & Insurance

How do you ship high-value orders?

All orders are packed with care using appropriate protective materials (toploaders, team bags, bubble wrap, and rigid mailers or boxes depending on order size). High-value orders are shipped with tracking included on every order.

Do you offer shipping insurance?

Yes! We offer insured shipping tiers for higher-value orders so your purchase is protected in transit. Insurance options are presented at checkout. We strongly recommend selecting insured shipping for any order containing graded cards or sealed product valued over $50.

What happens if my order arrives damaged?

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. If you selected insured shipping, we'll file a claim on your behalf. We'll work with you to find the best resolution — replacement, store credit, or refund depending on availability.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unopened/unaltered condition. Graded cards must be returned in their original slab with the certification label intact. Opened sealed product (booster packs, boxes, etc.) cannot be returned due to the nature of the hobby.

How do I start a return or exchange?

Email us or use the contact form on our site within 30 days of receiving your order. Include your order number and reason for the return. Once approved, we'll send you return instructions. Return shipping costs are the buyer's responsibility unless the item arrived damaged or was incorrectly sent.

Pre-Orders

How do pre-orders work?

Pre-orders allow you to reserve upcoming releases before they sell out. Your card is charged at the time of purchase to secure your spot. Estimated ship dates are listed on each pre-order product page and are based on official release schedules — these can shift due to publisher delays, which are outside our control.

What if a pre-order is delayed?

We'll notify you by email if a pre-order timeline changes. If a significant delay occurs and you'd prefer not to wait, contact us and we'll issue a full refund.